Shipping & Ordering Questions

What are your office hours?
During the holiday season, our office is open from 8am to 6pm EST. 
When will my order ship?
Orders placed before 12:00pm EST Monday through Friday will ship the same day. Orders placed on the weekend or on a holiday will ship the next business day. An email confirmation will be sent after order placement.
What is the last day you'll be shipping orders for delivery before Christmas?
Any order placed before 3:00pm EST on Thursday, December 19th will ship the same day.  Our standard shipping method is FedEx Ground. Please click here to see the FedEx delivery map for Ground from area code 30062. If you select FedEx Overnight as your shipping method on the 20th, you will receive your order before Christmas. Note that we do not offer Saturday delivery. 
What is your last ship date of the year?
Any orders that we receive before noon EST on Friday, December 20th will ship this year, but we cannot guarantee arrival by Christmas unless you choose FedEx Overnight as your ship method. Orders placed after noon EST on December 20th will ship when our office reopens on Thursday, January 2nd, 2014.
Can I ship to an APO address?
Yes! Please call our customer service team at 1.877.919.4105
Can I order from an international address?
We currently ship direct only in the US. We do have retail partners in Canada, the UK, and Australia who have scout elf adoption centers. Contact your favorite local or online bookseller to order.
My package did not arrive—what should I do?
Please call our office, toll-free, at 1.877.919.4105, or email Customer Service. Please note: delivery complaints regarding product must be lodged within 30 days of original order placement.
Do you accept returns?
We do not accept returns unless there is a problem with your order.  In that case, please contact our customer service department within 90 days of purchase at 1.877.919.4105. Returns will not be accepted after 90 days.


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